Disabled Customers
Housing associations need to routinely anticipate the needs and diversity of their customers and be able to meet their requirements. Asking your customers, including disabled customers, will lead to improvements for everyone. For instance the provision of Easy Read documents produced initially for customers with a learning disability have often proved to be the most popular and accessible format used by all customers.
The following factsheets cover key considerations for improving customer services:
Communicating: Visual Impairment - PDF
Communicating: Visual Impairment - RTF
Communicating: Physical Impairment - PDF
Communicating: Physical Impairment - RTF
Accessible Literature: Design checklist - PDF
Accessible Literature: Design checklist - RTF
Writing about Disability - PDF
Writing about Disability - RTF
Social Model of Disability - PDF
Social Model of Disability - RTF
